Your purchase of and payment for lessons/group classes shall be regulated by this Refund and Payment Policy.
PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.
StudyUnite strives to ensure a clear understanding of financial relations between Learners and Tutors with respect to the services we provide. This policy applies to all services and features made available through the Website and any related StudyUnite mobile device application (collectively, the "StudyUnite Platform”). Capitalized terms used and not defined herein shall have the respective meanings ascribed to them in Study Unite Limited Terms of Service.
Tutor-Learner Transactions
StudyUnite facilitates contracts between Users (Learners and Tutors) by supplying a platform to request, deliver and pay for tutoring services. StudyUnite is only a platform and in no event shall be a party to any contracts between Tutors and Learners, or be responsible for any other service or materials provided by a Tutor. StudyUnite will in no way be responsible for monitoring any transactions between Learners and Tutors.
Billing Currency and Foreign Exchange Risk
Payment transactions will be processed in one of the available currencies as shown at checkout. Currently, the currencies available to make payments are USD, HKD, and GBP. The payment transactions will be processed in USD. The prices you see in currencies other than USD, EUR, or GBP are indicative (for guidance only).
Note that if your selected currency is (a) other than USD, HKD, GBP, or (b) different from your payment method’s billing currency, your payment may be processed outside of your country of residence. As a result, certain fees may apply, such as international transaction fees and foreign exchange fees, and the amount listed on your bank statement may be different from the amount shown at checkout. StudyUnite shall not be responsible for any such fees and currency fluctuations and StudyUnite hereby disclaims all liability in that regard. We suggest you contact your bank or credit card company if you have any questions about the fees or the applicable exchange rates.
StudyUnite Commission
We charge a service fee to the Tutors for the use of our services ("StudyUnite Commission”). StudyUnite Commission is charged on each lesson conducted by the Tutor at the rate indicated on the StudyUnite Platform. StudyUnite reserves the right to change StudyUnite Commission at any time and will notify the Tutors of any fee changes before they become effective.
Refunds
You are required to send your refund request to contact@studyunite.online. If there are extenuating circumstances that caused you to miss the lesson/group class or cancel it at short notice, these refunds can be made at the Tutor's discretion, but the Tutor is not obligated to do so.
StudyUnite is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund. In case you choose a refund option, its speed and the availability of refunded funds on your bank account will depend solely on the terms and policies of your bank.
The exact refund amount will depend on the USD to your payment method's currency exchange rate valid at the date the refund is initiated. You may receive only one refund per request. No refund will be issued if the User has lost and/or forgotten their login credentials (username and passwords), which has resulted in the loss of data, temporary loss of access to the User's account, or any other inconveniences for the User.
No refund will be issued in case the User has lost connection due to the absence of Internet access, factory reset, or updates. In case you failed to submit a refund request within the stated period, you can still request us to return the credits to your StudyUnite account balance. Such credits may subsequently be used to schedule lessons/group classes with any other Tutor.
Refund Procedure
To request a refund, please email contact@studyunite.online with the following information:
To the fullest extent permitted by law, any refunds at any time are at our sole discretion.
In case your scheduled trial lesson didn't take place but was accidentally confirmed, you can request
The refund option is available only within 90 days from the date you made the payment. StudyUnite is not responsible for any kind of fee charged by banks or third-party payment processors, and will not cover it when initiating a refund.
If the Lesson Package & Group Class was canceled up to 12 hours before the scheduled start time and the new start date does not work for you, you may request a refund of the corresponding payment. If One-Off Group Class does not take place due to StudyUnite's or Tutor's fault, you may request a refund. StudyUnite does not provide refunds for any purchased Package Group Class.
Refund Schedule
I) Lesson Packages
A 80% refund of the lesson fee is granted when a learner cancels an unscheduled lesson.
A 50% refund is granted if a learner cancels the lesson at least 12 hours before the scheduled start time.
A 20% refund is granted if a learner cancels less than 12 hours before the scheduled start time.
II) Group Class
A 50% refund is granted if a learner cancels the One-Off Group Class at least 12 hours before the scheduled
start
time. For a Package Group Class, you will receive a 100% refund if you are the only learner enrolled in that
particular class.
A 20% refund is granted if a learner cancels less than 12 hours before the scheduled start time.
III) Membership Plans
To the extent permitted by the applicable law and except as expressly set forth herein, payments are non-refundable, and we do not provide refunds for any partial membership periods.
Rewards earned from point programs or discounts from coupon codes will not be refunded in the event of a cancellation.
Chargebacks
In the event of a chargeback by banks or third-party payment processors in connection with your purchase of any
lesson/group class, you agree that we may suspend access to any and all accounts you have with us.
Fees and expenses, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or
a
third-party payment processor, shall be covered by you.
Expired Account
In case you haven't logged into your StudyUnite account for more than 180 days, your account will be suspended and your remaining balance will expire.
Deletion of an Account
If you decide to delete your StudyUnite account, your remaining balance will expire. In case StudyUnite suspends or terminates your account due to the breach of any of our policies, you understand and agree that you shall receive no refund or compensation for any unused balance or scheduled lessons/classes.
Payment Services
Payment processing on the StudyUnite Platform is provided by third-party payment processors including, but not limited to Stripe, allowing us to
For the avoidance of doubt, payment made by the Learner to StudyUnite shall satisfy the Learner's obligation with respect to the payment to the Tutor for the tutoring services provided via the StudyUnite Platform.
Correspondingly all transactions are secured as third-party payment processors use SSL encryption protection.
Data Provided by You
You agree and understand that the billing information, which you provide to make payment for lessons/group classes via the StudyUnite Platform, is processed by third-party payment processors only. StudyUnite does not collect, store or otherwise process your billing information.
You agree that StudyUnite will not be responsible for any failures of the third party to protect such information adequately. The processing of payments will be subject to the terms, conditions, and privacy policies of third-party payment processors in addition to this policy.
You acknowledge that we may change third-party payment processors and require them to transfer your information to other service providers that encrypt your information using secure socket layer technology (SSL) or other comparable security technology.
Payments
Payment methods available on the StudyUnite Platform are as follows:
All payments for the use of the StudyUnite Platform and the tutoring services shall be made through the StudyUnite Platform.
Learners are liable for all transaction fees related to the payments for the use of the StudyUnite Platform and the tutoring services.
Payouts
Tutors get payments for each confirmed lesson/group class. To receive the payment, Tutors should use one of the third-party payment processors available on the StudyUnite Platform for the secured transactions.
Please note that third-party payment processors charge a fee for every transaction. Such transaction fees shall be deducted from the respective payout amount and will be displayed within the StudyUnite Platform functionality.
If you are an EU tax resident, to be able to withdraw money from your StudyUnite Tutor account, you must provide us with your tax information annually, as required according to Amending Directive (EU) 2021/514 (DAC7 Directive).
For more information on the subscription auto-renewals, please see StudyUnite Services Terms.
Other
StudyUnite is not a bank or any type of financial institution and does not provide any financial services or advice. Any payments made via the StudyUnite Platform are made solely for the purpose of access, facilitation, and delivery of the tutoring services between Learners and Tutors. Such payments may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.
